Wallet & Payments
Last updated: 26/08/2026
Most of our customers subscribe, which means small amounts moving every day. A wallet makes that simpler than approving a payment every morning. Here is how it works and what happens to your money.
What the wallet is
A balance sitting in your Heppu account that pays for your deliveries. Money gets there through promotional credits, referral rewards, refunds, and any other offer we run. You can see the balance any time in your account.
What you can spend it on
Subscriptions, one-time orders, or anything else we sell. It only works on Heppu, not anywhere else.
How subscriptions get paid
Your balance is drawn down automatically as deliveries go out. Keep enough in there and your deliveries never stop.
If the balance runs low, we will tell you to top up. If it stays empty, we may pause deliveries until it is funded or offer another way to pay.
Refunds and your wallet
Credits we give you as promotions, referral rewards, or a goodwill gesture can be spent on Heppu products but cannot be moved to another account or taken out as cash. That is standard for promotional credit.
The money you actually paid us is different. If we owe you a refund on a paid transaction, you can choose wallet credit or back to the card or account you paid from.
If you cancel your subscription
You can stop for good any time, in the app or by calling us. After that:
• Whatever is in your wallet can still be spent on Heppu products.
• Promotional and complimentary credit cannot be withdrawn as cash.
• Balance cannot be moved to someone else's account
• Money you paid in yourself and have not used can be refunded to your original payment method if you ask
How you can pay
UPI, debit card, credit card, net banking, digital wallets, and whatever else we add later. Payments run through secure third-party gateways, and we do not store your full card or bank details on our systems.
When a payment goes through
Your order is confirmed once the payment is authorized. If it fails, the order sits pending until payment completes
When a payment fails
Sometimes a payment drops out because of network trouble, a bank server being down, the gateway hiccupping, wrong details, or insufficient funds.
If money left your account but the order did not confirm, the reversal is handled by your bank or payment provider, not by us. It usually lands back within 5 to 7 working days
What we need from you
For all of this to work:
• Keep your details accurate and current.
• Keep enough wallet balance for your subscription.
• Make sure someone can receive the delivery during your window.
• Tell us when your address or number changes.
• Report quality problems quickly
• Store products the way the pack says
Using the platform fairly
These will get an account suspended or closed:
• Making multiple accounts to farm offers
• Filing complaints that are not true
• Asking for refunds repeatedly without real reasons
• Gaming referrals or campaigns
• Trying to access the platform in ways you should not
• Using us for anything fraudulent or illegal
Reviews and feedback
When you leave a review, rating, photo, or testimonial, you are letting us use it to improve the service, talk to customers, and in our marketing. If you would rather we did not, say so and we will not.
We will never edit your feedback to make it say something you did not mean
Questions about payment?
Email: info@heppudairy.com
Phone and WhatsApp: +91 88841 41163