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Privacy Policy

Last Updated: June 2026

Introduction

Welcome to Heppu ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place orders, or interact with our services.

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By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

Personal Information 

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  • Full name

  • Email address

  • Phone number

  • Billing address

  • Delivery address

Order Information​

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  • Products purchased

  • Order history

  • Transaction details

  • Payment information (processed securely through third-party payment providers)

Technical Information

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  • IP address

  • Browser type

  • Device information

  • Website usage data

  • Cookies and similar technologies

How We Use Your Information

We use your information to:

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  • Process and deliver orders

  • Provide customer support

  • Send order confirmations and updates

  • Improve our products and services

  • Respond to inquiries and feedback

  • Prevent fraud and unauthorized transactions

  • Comply with legal obligations

  • Send promotional communications when permitted

Payment Methods 

Payments made through our website may be processed by trusted third-party payment providers. We do not store complete payment card details on our servers.

We may accept payment methods including:

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  • UPI

  • Debit Cards

  • Credit Cards

  • Net Banking

  • Digital Wallets

  • Other approved payment methods

Delivery and Logistics

To fulfill your orders, we may share necessary customer information such as name, contact number, and delivery address with delivery partners and logistics providers.

Website Redirection to Mobile Application

Heppu Dairy may provide links, buttons, banners, or other features on its website that redirect users to the Heppu mobile application or other authorized ordering platforms.

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When users choose to continue to the mobile application, certain information may be shared between the website and the application to facilitate account access, ordering, customer support, and service delivery.

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The collection, use, and protection of personal information within the mobile application are governed by this Privacy Policy and any additional notices provided within the application.

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Users may be required to download, install, or access the mobile application to use certain features, place orders, manage subscriptions, access wallet services, or receive delivery-related services.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

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  • Remember user preferences

  • Improve website functionality

  • Analyze website traffic

  • Enhance user experience

  • Maintain account and shopping cart functionality

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Users can control cookie preferences through their browser settings

Marketing Communications

We may send:

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  • Order updates

  • Delivery notifications

  • Customer service messages

  • Promotional offers

  • Product announcements

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Users may opt out of marketing communications at any time by following the unsubscribe instructions or contacting us.

SMS and Notifications

If you provide your mobile number, Heppu may send SMS messages regarding:

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  • Order confirmations

  • Delivery updates

  • Account notifications

  • Customer support communications
     

You may opt out of promotional SMS communications by following the instructions provided in the message.

Information Sharing

We do not sell customer personal information.

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We may share information with:​​

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  • Payment processors

  • Delivery and logistics partners

  • Technology service providers

  • Legal authorities when required by law

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All third parties are expected to protect customer information appropriately.

Data Security

We implement reasonable technical and organizational security measures to protect personal information from:

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  • Unauthorized access

  • Misuse

  • Disclosure

  • Alteration

  • Loss or destruction

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While we strive to protect customer information, no method of electronic transmission or storage is completely secure.

Data Retention

We retain customer information only as long as necessary to:

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  • Provide our services

  • Complete transactions

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

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When information is no longer required, it will be securely deleted or anonymized.

Children's Privacy

Our services are not directed toward children under the age of 13.

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We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to remove it.

Your Rights

Depending on applicable laws, you may have the right to:

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  • Access your personal information

  • Correct inaccurate information

  • Request deletion of personal information

  • Withdraw consent where applicable

  • Request information about how your data is used

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To exercise these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

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Users should review the privacy policies of those websites separately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

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Any changes will be posted on this page along with an updated revision date. Continued use of our services after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact:

 

Heppu Dairy


Vidyaranyapura, Bengaluru, Karnataka, India


Email: heppufarm@gmail.com


Website: www.heppudairy.com

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Food License number: 20260415108540065

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