Shipping & Delivery
Last updated: 25/08/2026
Fresh dairy has a short window. Milk collected this morning should reach you this morning, not tomorrow afternoon. Everything below is how we make that happen and what to do when something goes wrong.
When we deliver
Two windows, every day:
• Morning: 5:00 AM to 9:00 AM
• Evening: 4:30 PM to 7:30 PM
You pick your window when you subscribe or check out. On most days, we arrive within it. On some days, traffic, rain, or a delivery route running long will push us a little late. We will tell you when that happens.
Where we deliver
Right now, North Bengaluru. Here are the PIN codes we cover:
• Yelahanka 560064
• Vidyaranyapura 560097
• Sahakara Nagar 560092
• Thanisandra 560077
• Hebbal 560024
• Sanjay Nagar 560094
• New BEL Road 560054
• Mathikere 560054
• Jakkur 560064
• Kodigehalli 560092
• Sadashivanagar 560080
• RT Nagar 560032
• MS Ramaiah Nagar 560054
If your PIN code is not on this list, checkout will tell you before you pay. We are adding areas steadily, so it is worth checking back.
What delivery costs
There is no minimum order on monthly subscriptions. Order one pouch of milk a day if that is what you need.
Delivery is free. Every order reaches your door at no charge, whether you are on a daily subscription or buying just once. The price on the product is the price you pay, with nothing added at checkout.
Your address
We need your full address to actually find you. That means:
• House or flat number
• Building or apartment name
• Street name
• A landmark, if your street is hard to find
• A phone number we can reach you on
If the address is incomplete, the delivery may not reach you, and we cannot replace perishable products that failed to be delivered because of a missing flat number.
Apartments and gated communities
Please make sure our delivery partner can get in. If security will not let them through, we will leave your order at the reception, the security desk, or wherever your building allows deliveries to be left.
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If your building has restrictions we cannot get past, we are not able to guarantee the delivery. Tell us in advance if there is a specific process we should follow, and we will do our best to work with it.
When a delivery fails
A delivery counts as failed if:
• The address was wrong or incomplete
• We could not reach the location.
• We were denied entry.
• We could not reach you after trying.
• The delivery was refused for a reason unrelated to product quality.
In these cases, we usually cannot replace the order. Dairy is perishable, and once a pouch has been out for hours, we will not send it back out to you.
When we run late
Heavy rain, flooding, road closures, a public holiday, government restrictions, or a vehicle breaking down will occasionally delay us. When a delay is significant, we will let you know rather than leaving you waiting.
Our freshness promise
Freshness is the whole point of this business. Every product is prepared, handled, stored, and transported with that in mind. If something reaches you that does not meet the standard, tell us, and we will sort it out.
You can reach us the same day at info@heppudairy.com or
on +91 88841 41163.
Once it reaches you
A few things that keep it fresh at your end:
• Refrigerate as soon as you take it in, unless the pack says otherwise.
• Follow the storage instructions on the pack.
• Finish it before the best-before date.
• Do not leave dairy sitting out at room temperature
If a product spoils because it sat on the counter all afternoon, that one is not on us.
Questions about a delivery?
Email us at info@heppudairy.com or
Message us on WhatsApp at +91 88841 41163.