Terms & Conditions
Last updated: 25/08/2026
These rules govern buying from us. We have written them in plain English because a policy nobody can read protects nobody. When you place an order, you are agreeing to what is below.
Who can order
You need to be 18 or older, or order with a parent or guardian. Beyond that, we need accurate details from you: a real name, a working phone number, and an address we can deliver to.
If we find false or fraudulent details on an account, we may suspend or close it.
Your account
An account lets you manage subscriptions, track deliveries, view past orders, maintain a wallet balance, save multiple addresses, and get offers we don't post on the public site.
Keep your login details to yourself. Anything done through your account is treated as done by you.
Prices
All prices are in Indian rupees and include tax. Prices move sometimes, usually because our procurement costs have changed, or a season changed, or a government tax changed, or we are running a promotion.
A price change only affects orders placed after it. Anything you already confirmed stays at the price you confirmed it at.
Placing an order
You can order once, subscribe, or add extras to a subscription you already have. An order is only confirmed once payment goes through.
There are a few situations where we may cancel an order from our side:
• The product is unavailable.
• The payment failed
• A technical error showed the wrong price.
• The delivery address is outside our service area.
• We suspect fraud.
If we cancel after you have paid, the money goes to your Heppu Wallet
Subscriptions
A subscription is meant to be flexible. You can:
• Start one
• Change quantities up or down
• Add products
• Pause for a while
• Start again
• Cancel for good
Changes take effect based on our daily cut-off, which is 9 PM for next-day delivery.
Changing an order
Update it in the app or tell Customer Support. We will confirm the change, though we can only deliver to it if it is inside our service area.
If a delivery fails because the address we had was wrong or incomplete, we cannot replace it.
Where we deliver
North Bengaluru for now. What is available and when we come may vary by area. If you are outside our zone, checkout will tell you before you pay. The full PIN code list is on our Shipping and Delivery page.
Offers and promotions
We run welcome offers, coupons, referral rewards, seasonal deals, subscription benefits, and limited campaigns. Each one comes with its own terms and its own end date, and we may change or withdraw any of them.
Using offers fairly
A few things will get a promotional benefit cancelled:
• Making several accounts to claim the same offer repeatedly
• Gaming the referral program
• Fraudulent transactions
• Abusing a campaign
If we find this, we may suspend the account and take back whatever was claimed improperly.
Tax
GST and any other statutory tax are charged as Indian law requires. We provide a tax invoice where you are eligible for one.
Changes to our range
We will add products, retire products, change packaging, improve recipes within what regulation allows, and update subscription plans. Where we reasonably can, we will tell you before it happens.
About product images and nutrition info
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Product photos are illustrative. What arrives may differ slightly in color, texture, packaging, or size, partly because dairy varies naturally and partly because we update packaging from time to time. None of that affects quality or safety.
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Nutrition values and product descriptions on our site are general information, not medical advice. If you have an allergy, a dietary restriction, or a medical condition, talk to a doctor before adding any dairy product to your diet.
Our content
The Heppu name, logo, product names, photographs, videos, graphics, site design, written content, marketing material, icons, and illustrations belong to us. Please do not copy, reproduce, modify, distribute, publish, or commercially use any of it without asking us first.
What we are not responsible for
To the fullest extent the law allows, we are not liable for losses caused by things outside our control:
• Delivery delays from traffic, weather, or public restrictions
• The website or app being temporarily down
• Payment gateway failures
• Your internet connection
• Mistakes made while placing an order
• Wrong delivery details given to us
• Products stored or handled badly after delivery
None of this takes away any right you have under Indian consumer law.
Things nobody can plan for
Floods, earthquakes, fire, pandemics, government restrictions, strikes, transport shutdowns, power failures, and civil unrest. If any of these stop us delivering, we are not liable for the delay, and we will get back to normal as fast as we can.
When we change these terms
We will update these as the business grows, to add services, to keep up with the law, or to reflect how we actually operate. The current version always lives on this page and in the app. Continuing to order after an update means you accept the updated version.
Which law applies?
Indian law. Subject to your rights under consumer protection law, any dispute goes to the courts in Bengaluru, Karnataka.
If you have a complaint
Start with customer support. Most things get sorted there.
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If it needs to go further, we have a Grievance Officer as required under the Consumer Protection (E-Commerce) Rules 2020:
Grievance Officer: [INSERT NAME]
Email: [INSERT DEDICATED EMAIL]
Phone: +91 88841 41163
Address: 34/1 Mavallipura, Hessargatta Hobli, Shivakote, Bangalore North, Bangalore Urban, Karnataka 560089
We acknowledge every complaint within 48 hours and aim to close it within a month.
Agreeing to all this
Using our website or app, or buying anything from us, means you have read this and agreed to it, along with the other policies on our site.
Reaching us
Email: info@heppudairy.com
Phone and WhatsApp: +91 88841 41163
Website: www.heppudairy.com
Registered office: 34/1 Mavallipura, Hessargatta Hobli, Shivakote, Bangalore North, Bangalore Urban, Karnataka 560089
Support hours: [INSERT HOURS]
Rooted in Tradition, Crafted with Trust.